Privacy Policy

Last Updated: 10 June 2026

INTRODUCTION

Earthbound Memorials Ltd (“Earthbound”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, place an order, contact us, or access an Earthbound memorial page.

WHO WE ARE

Earthbound Memorials Ltd is a company incorporated in England and Wales under company number 16406449.

If you have any questions regarding this Privacy Policy or the way we process personal information, you may contact us at:

[email protected]

INFORMATION WE COLLECT

We may collect and process the following information:

Customer Information

Name
Postal address
Email address
Telephone number
Billing information
Delivery information

Memorial Information

Name of the person or companion being remembered
Dates and memorial details
Biography information
Family relationship information
Photographs
Videos
Audio recordings
Messages, tributes, and memorial content

Account Information

Username and login credentials
Memorial page permissions and account settings

Website Information

Contact form submissions
Website usage information
Technical information relating to your device and browser
Cookies and analytics data

DIGITAL MEMORIAL PAGES

Earthbound memorial pages are private by default.

Memorial pages are not intended to be publicly searchable through internet search engines and are accessible only to authorised users who have been granted access.

Information submitted to memorial pages may be visible to other authorised users associated with the same memorial.

Users are responsible for ensuring that content they upload is appropriate and that they have permission to share photographs, videos, messages, or other materials submitted to a memorial page.

HOW WE USE INFORMATION

We use personal information to:

Provide memorial products and services
Create and manage memorial pages
Process payments
Arrange collections and deliveries
Communicate with customers and family members
Provide customer support
Send renewal reminders relating to memorial pages
Improve our services and website
Comply with legal and regulatory obligations

LEGAL BASIS FOR PROCESSING

We process personal information where:

It is necessary to fulfil a contract with you
It is necessary to comply with legal obligations
We have a legitimate business interest in operating and improving our services
You have provided consent where consent is required

SHARING INFORMATION

We do not sell personal information.

We may share information where necessary with:

Website hosting providers
Memorial page hosting providers
Payment processors
Delivery and courier companies
Funeral directors and crematoria where required to provide services
Professional advisers or legal representatives where appropriate
Government authorities where required by law

We will only share information necessary for the relevant purpose.

INTERNATIONAL TRANSFERS

Some service providers used by Earthbound may store or process information outside the United Kingdom.

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place to protect personal information.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Typical retention periods include:

Customer and order records:

Up to 6 years following completion of services.

Financial records:

As required by applicable law.

Enquiries that do not proceed:

Up to 24 months.

Active memorial pages:

For as long as the memorial page remains active.

Archived memorial pages:

Earthbound will make reasonable efforts to retain memorial content and associated records for as long as storage and technical infrastructure remain available. We do not guarantee permanent retention of archived content.